Terms, Conditions and Privacy Policy

Terms, Conditions and Privacy Policy


Shipping terms are F.O.B. Kennesaw, Georgia. Shipping charges are typically prepaid and added to the order unless different arrangements are requested. UPS Ground or USPS are the shipping methods used unless otherwise specified. We can also ship packages via Federal Express. Some of our larger machines (CNC LeGrande, CNC Express, 1236 Lathe, 1340 Lathe) must ship by motor freight carrier.

Sales Tax:
Only Georgia businesses and residents are required to pay sales tax. In-state sales may be exempt if goods are for resale and a resale certificate is provided. Sales tax is charged at the county rate, based on the county where the goods are delivered. If you are unsure of the rate for your county, contact our accounting department. International or out-of-state orders do not pay sales tax.

International Orders:
MicroKinetics accepts orders from individuals and companies outside the United States. All orders are exported from the US in accordance with the Export Administration Regulations. Diversion contrary to US law is prohibited. All international orders must be prepaid in US dollars by VISA, MasterCard, American Express, Discover or wire transfer. Please contact our customer service department for wiring instructions. All bank/wire transfer fees as well as shipping costs are paid by the customer.

Quantity Orders:
Quantity discounts and scheduled deliveries are available to our customers. Please contact our sales staff for a quote.

Return Policy:
MicroKinetics will gladly accept merchandise returns** and will replace the product or refund the purchase price at your option providing you observe the following:

  1. Contact a Customer Service Representative to obtain a RMA number.
  2. Returns must be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for return.
  3. Products returned after the 30 day return period are subject to a restocking fee. No returns are accepted after 90 days from purchase date.
  4. Return merchandise must be in original packaging and in resalable condition. Shipping containers used and arrangement of product within must protect the product against handling damage.
  5. Return freight charges must be prepaid. Any shipping charges billed to you are not refundable.
**Custom items are nonreturnable. Due to the proprietary nature of retrofit kits, these may not be returned.

Cancellations/Changes to order:
Once an order is placed, any changes or cancellations may result in a fee for any work in process.

The following MicroKinetics Products are warrantied against any defects in manufacture for a period of five (5) years: Unodrive, MotionNet (MN) Series, PWR14E, PWR36,PWR72, PWR7205, DM4050, DR8010, and DM8010. All other products including components, interconnecting cables, and motors are warrantied for one (1) year (unless otherwise indicated). MicroKinetics will repair or replace, at its option, any items found to be defective within the warranty period, provided the item is delivered prepaid to the factory with a valid return authorization number. (please see "Return Policy" section) This warranty does not apply to any product which has been subject to misuse (including static discharge), negligence, improper installation or which has been modified without the written consent of MicroKinetics.

Limited Liability:
MicroKinetics shall not be responsible for any incidental, consequential, or direct damages or expenses associated with the use or misuse of its products. MicroKinetics does not guarantee that any of its products are designed for any particular use or purpose. The entire risk as to the suitability and performance of all products as applied lies with the user. DO NOT USE PRODUCTS DESCRIBED HEREIN AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS! Products sold by MicroKinetics are not intended for use as critical components in a life support device or system whose failure to perform can be reasonably expected to cause the failure of the life support device or system, or to affect its safety or effectiveness.

Information on this website and in printed materials is believed to be accurate, however MicroKinetics does not guarantee the absence of typographical errors, omissions, or any other inadvertent errors. MicroKinetics reserves the right to change the design of its products at any time.

Privacy Policy:
MicroKinetics has a very simple privacy policy. MicroKinetics holds all information you provide confidential and will not rent or sell such information to anyone. This privacy policy may be updated in the future and any changes will be posted here.